Configuration of Complex Joomla CMS and CRBM Platforms

Joomla is a powerful framework for delivering Complex web portals. With over 4700 extensions and counting, the largest developer network in the world and the most user friendly interface has made the award winning Joomla CMS the fastest growing open source CMS project perhaps in the world. With millions of users and enthusiasts from all around the globe and a low cost of entry this is quickly becoming the dominant content management system (CMS) for small businesses (SMB's) and even larger enterprises and institutions.  We compared Joomla vs Drupal and Joomla vs Wordpress which are other worthy technologies but Joomla seemed for us to be the best overall platform for recommending to our customers. As Joomla integrators and Joomla Component Developers we deliver complex Joomla configurations for a wide variety of customers. Joomla is a perfect framework for the micro small business owner that needs training and mentoring to work independently on building their web empire as well as the small business enterprise with complex Joomla configuration needs. 

There are several layers in deploying a Joomla CMS project.

• Planning and content architecture
• Template Design and graphics
• Components and Configurations
• User experience
• Customer Programming
• Legacy System Integrations
• SEO and Marketing
• Joomla User Training
• Ongoing Technical Support

Just to name a few... With any technology there are different points of entry depending on the experience and technical aptitude of the humans interacting with the system, the technical and business process requirements and the overall dynamics of the organization implementing the particular solution. We (our CNP Consultants) try to help folks "Get the most value out of their technology investment". Yea you will see this in our marketing but this is much more than hype. Value can be the key to success or failure.  Among the biggest mistakes we have seen folks make and even made ourselves are:

Common Mistake #1

Just because you can do something with technology does not always make it practical.

I have personally implemented many powerful tools that accomplish their intended functionality but they actually never get used to their full potential by the end customers. While these were fun for us to build as developers and to see something cool that works, it did not really serve any of us well since our clients customers do not use them and thus they have a significant investment they are net getting a return on and thus until this first investment is paid for they are not all that excited to engage us to build more stuff.

The key here is determining first the business priorities of the project and then making sure everyone is listening to the needs of the end customer or user. Hey sometime folks build web tools just for themselves. I know I often post blog articles with a lot of links I want to not only share but also refer back to and we put plenty of tools online that we want to use ourselves as much as we want to and share with our customers.  Just make sure you are clear why you are doing something and assess if it is going to deliver the right return on your investment.

Stay focused on what your customers are saying and what will yield the greatest return.

Technology implementation can be a never ending pit you throw money into, something that my father used to say about owning a luxury boat. If you are building your site for the shear ego of having a beautiful site with all kinds of creative features and functionality, have at it and of course we love to work with entrepreneurs with big ideas. However, like any relationship and any good investment a long term strategy is often much more practical. Our consulting customers get good advice about products and services that can grow their business or allow them to continue to get value from their investments. I have seen folks to often go for a quick sell and end up with dysfunctional customer relationships that ultimately cost more than the profit you made in the first place. Ask yourself many questions including "Is what I am doing today going to matter a year from now"? If you ask the right questions up front this can help you get the most out of your initiatives.

Technology is a moving target

One of the many reasons we got behind the Joomla CMS project as a core competency was because it was open source which offered freedom and scalable options for solving the greatest amount of business problems.  We took the gamble from the trends in the market place that Joomla would continue to grow with features and stability and that the developer community would continue to be attracted to the Joomla framework thus building more confidence in the market place. With a scalable platform that is built on open source code for use was great since we wanted to work with technology that sold itself and that we could support and expand upon it to meet the needs of the types of customers we wanted to attract.  Any kind of dynamic web portal project is a moving target and often needs to change course in mid stream. You have to keep good forward momentum yet listen to the trends in the marketplace so you can sail into the wind effectively. An innovative and scalable open source platform like Joomla is a perfect foundation for meeting this challenge.

But wait there is more...

A couple years ago, after a good year of working with Joomla we were looking for solutions that could actually help us build an all-in-one web based framework for managing our business in a Virtual Office Environment (everything accessible on the web). This is when after trying and implementing several CRM and project management tools ranging from SugarCRM to MS Project to SharePoint we found Info@hand CRBM. This was the perfect platform since it was open source code base and integrated with the Joomla CMS and QuickBooks. Now after 3 years of connecting the dots we have a powerful web infrastructure with "Complete transaction life cycle management" and "Customer Relationship Business Management". Very very very cool platform... we love it and so do many of the customers we have introduced to it. Though this system is also wired up with the DimDim.com conferencing and collaboration suite it also fills many gaps in client customer collaboration. These types of regular new innovations continue to add low cost of entry tools and value to the small business.

Sounds complicated but it is also very simple if you have time as your friend

What we have learned as "early adopters" is that there is much more to it than the technology if you are going to be successful. Complex Joomla Integrations are getting simpler as this platform evolves. The old carpenters saying get the right tool for the right job is very good advice.  Since there are so many tools now in our toolbox and we fully understand how they all can work together I know I can start talking about it and it does not take long to get that "deer in the headlights look" from a prospect. The trick here is making sure we establish a clear roadmap and strategy for implementing technologies that will bring the greatest reward to your business and value to our customers. This takes time and effort to get it right and should be done early on in your process.

Common Mistake #2

Just because you have the technology does not mean you should implement it.

The second most challenging aspect of implementing a complicated project is the thought process of "let's do it all at once".  I have often had clients that want to load up their sites with a ton of components and then they want to throw these new features out to their customers or workforce all at once. Well this is a huge horse pill that never gets swallowed. Hate to say it but until recently I have been guilty of this myself. There is a fine line between "Build it and they will come" and "Here take a bite and let me know if you like it".

Remember this is all about relationship management

I remember back in my days of dating that it only takes one or two words to "turn off" and scare someone away. Essentially this is a similar process we go through for attracting customers. While you want to make sure what you are presenting is honest and has substance you do not want to overload, overwhelm folks with more information than they are particularly interested in at the moment. You also want to put out information and web tools in a way that they want to have them presented. As in listen well and be a good conversationalist. Such is the case even more now with the Social Technology boon. I used to say "it is not hard to fall in love since people are impulsive by nature but the real challenge is falling in love with the right one". The same is true with technology. It can be easy to get excited about some new features and want to add them right away to your site just because they are cooler than the site next door. However,  every time you push something new out it may distract or turn off your customers.

In relationships of any kind they are best nurtured over time. Deploying technology is a complex multi dimensional relationship. Moving too fast has greater risk of failure for everyone involved. You actually have several relationships and processes that need careful consideration over time:

• Solutions: Customer Needs - Business Process Need - Technology Implementation
• Relationships: Vendor Teams - Client Teams - Customers

In Conclusion work smarter with a good plan

Plan carefully and gather the right information about your customers and how technology can get you the best results as it relates to your business strategy. Make sure you deploy solutions over time with good the right vendors and the right customers. These systems have enough complexity that you have to really keep your eye on the ball or you can and will often times fail. None of us want to waste time or money and the wrong decision in this economy could cost you business. Before you travel anywhere it is a good idea to get directions, a map or invest in a GPS. Why would you not want to invest in good quality consulting to help guide you along the path of implementing technology?

 

Value Builder Methodology

We have since built consulting practices to address these two common mistakes folks make with complex technology implementations. Yea sure we have to be geeks and able to wire all this stuff up and yes we do this well but the trick to getting value out of your technology is much more that the groovy tools we can dish out.  With a few exceptions, most of the technology these days is all ready built and what that means is there is a greater need for configuration and being able to map the humans with the technology in a way that will allow you to stay focused on your priorities. Just start asking yourself questions like: What actions will give the best long term results? What will put out the fires of tomorrow before they start? How can I make this profitable to my company and add unique benefits to my customers?This should help get you on the right path.

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The following is a press release that goes out today and tomorrow. We are excited about this program since it helps us give our new CRM customers (Small Businesses) an easy low risk point of entry. It will also help us demonstrate our value, expertise and better understand where we can help our customers the most. The Launch pad program will provide in-depth information for a small upfront investment that can save customers a significant amount of money. The program begins with evaluation and works through to a rapid deployment process based on CNP's  needs alignment process and value building methodology. Customers can either avoid purchasing the wrong technologies or failures from deploying infrastructures and new processes without clear focus on value to the organization.

We are looking forward to your questions and discussion as we continue to build success stories for growing small businesses.

Small Business launch pad program for CRBM Platform offers substance to the Value Equation

Boston MA, July 20th

CNP Integrations announced today the introduction of its new Small Business CRBM Launch Pad Program. This service and consulting support bundle is built off of CNP's proven success model; The Value Builder Program (VBP), a strategic, tailored planning methodology for businesses integrating virtual technology, designed with proven practices for success. "Setting your priorities and focus up front will help you better manage the results and expectations of your technology implementations" says Chris Nielsen CEO/General Manager for CNP Integrations. The CRBM Launch Pad program is based on the concept that significant cost savings and increased sales, along with improved customer and market relations, equate to greater profits and business value. Defined as the SMB CRBM Launch Pad Program, CNP is offering blended learning/consulting/technical support programs that include consulting, software solutions and training. These programs are designed to offer small businesses a cost effective way to deploy CRBM Technologies. By evaluating and mapping business processes with organizational needs and technology features to create an optimized deployment strategy provides an opportunity for guaranteed success.

The program comes in three distinct flavors;

1.     The CRBM Kick Start System,

2.     The CRBM Jump Start System

3.     The CRBM Rapid Deployment System.

Each of the three targeted technology alignment tracks is a tiered point of entry tailored to the needs of businesses eager to see rapid results with deploying Customer Relationship and Business Management solutions. This program pairs the human dynamics of your small business with the priority requirements to get your set up, configured and aligned with a proven success program. These programs can be delivered succinctly in a phased approach or as a standalone deployment launch program. It all depends on the size and expertise within your company. "We have found that CRM systems in general are often complicated in nature and companies often try to take on to much all at once when they deploy CRM. Essentially we have taken these lessons learned and turned them in to affordable solutions for business owners. We offer what SMB's need to launch a turnkey program that aligns the people with the technology successfully at a price point that maximizes their investment."

The Launch Pad Program is three unique deployment packages built around CNP's unique Value Builder Methodology. The VBM is a series discovery steps delivered in one-on-one workshops where clients and subject matter experts translate a proven methodology into a plan specific for the client's needs. The main goal is to build value and improve the return on investment for the targeted technologies. The strategic planning process will address an integrated approach including management consulting, IT solutions, product training and support services. Value Builder Program is a structured approach that will take your team through an in-depth evaluation and strategic planning process to define a solid roadmap. This is a hands on consulting experience tailored to a business's specific needs and goals which provides a working integrations plan. Based on this roadmap CNP configures a custom support contract based on your CRBM platform design, and offers this on a low cost monthly retainer fee vs. large upfront costs.

Download a brochure and other information at: http://consulting.cnpintegrations.com

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Short answer: Adoption

The graphic below is an example of a 5 step process used for implementing new technology. Some venders or consultants have variations on the process but for the most part this is a good guide. Missing or bypassing a step can seriously impact your success or utilization capabilities of your CRM system.

 

Training, strategy and proper implementation are key.

We have found the biggest gaps for companies implementing new complex technologies are between having a clear vision, strategy, mapped processes and how the humans are trained to integrate with the technical aspects of the applications. For example; most folks use a fraction of the features when they purchase MS Office products or other applications. They buy them for a couple very targeted capabilities. One user may use any of the suite of tools more than another such as excel, PPT or word and some may need to use them all. Most will have a few specific tasks they need to perform over and over again. However, the one time you need that advanced feature/capability... I know I get really frustrated if the right tool was not there when I need it. I also better be able to find someone who can help or some training or other online resource to help me find this feature/tool and turn it on without wasting a ton of time or it often defeats the purpose of having the tool available in the first place.

Sorting out what your users are going to need up front, setting a clear roadmap and providing the support they need over time is monumental to the success of implementing CRM solutions or any complex technology for that matter.

This seems like a double edged sword...

CRM systems are usually designed with tons of features because they are required to associate a lot of complex relationships between different types of data and information profiles. The reality is in order for any good CRM system to be financially feasible to develop it has to be versatile and adaptable since every business model and implementation is unique. Face it, these systems are just complicated in nature and it is very challenging to offer a custom business system that meets every process spec with the functionality required under the hood and a simplified user experience for non technical folks.

One of the other challenges we have found with any complex software application is that when the next batch of new features are released, often, with the new features comes a few bugs. With this comes frustration, which stirs emotions, thus making it harder sometimes for end users to get excited about the new processes or the software.

CRM is complicated by design... so is your business

Most businesses are like a complex web if information and resource associations that are then departmentalized to groups of folks performing roles in the organization. The systems have to be complex to accommodate this. It is often hard to find the right implementers that have the technical savvy to understand the complexity of the CRM systems under the hood as well as the overall required business processes this is intended to support. What this means is that not only is the software configuration different for every customer but the process in which it is deployed is also unique to the culture, participating talent and size of the organization.

Who is involved in getting this done?

I think another challenging issue may be that often folks in sales and decision makers are not in tune with specifically what the end user will need to work more efficiently. When you have a lot of people accustom to their own existing systems and processes it can be hard to get them to adopt the new systems and processes. They need to be convinced this is going to be a better process and make their job easier. This is one key reason why CRM has to be brought into any company both from the top down and the bottom up. It is also very important to maintain open dialog and flexibility across the organization so you can adapt appropriately to changing conditions.

Set your priorities, strategy first and map it... to your technology and with your people

What we found here at CNP integrations was that if we start at the first pain point which is the decision making process, we can help organizations implementing complex technologies with a proven method for getting the most out of their investment. We do this by asking the right questions up front and setting a clear roadmap for success.

I know when folks think of "consulting" they think expensive and it is the first thing they want to cut out of the budget but by far the costs of implementing CRM wrong or picking the wrong technologies to support your needs will far surpass any upfront investment in consulting or follow on training and project alignment support.

Check out our Value Builder Program and Small Business Success programs for more information about our methodology and associated services.

3 New programs to help small businesses grow and prosper http://bit.ly/tB9Md

You can also participate in our online video podcasts (Starting in mid July) where we bring experts together to discuss many key topics related to successful technology deployment and trends with Social CRM. http://webinars.learningcrm.com

Visit the new video podcast home page: http://www.cnpintegrations.com/technology/business-solutions/socail-crm-video-podcasts/

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Commercialism is like a rigged slot machine do you ever win?

This week end I drove by 10 garage sales. I'll bet most of us in America have a collection of a bunch of stuff we do not need or use any more. This got me thinking about our economy and what I believe may be a culture that has grown off course in America. Are we not programmed to go work hard for money just so we go buy stuff? Are we buying what we need and can  realistically afford our purchasing appitites? It seems quite often we end up buying many things out of impulse that we do not really need on credit and then pay interest. To me it is much like a rigged slot machine at a casino. So where did this mind set come from? Perhaps from the many clever advertising, merhandising and the persuasive sciences which have evolved in the last few decades? As someone marketing a product we want to master these techniques yet as a consumer we want to beware to not fall prey. We all need to be aware of the impact these techniques have on our purchasing decisions and the aftermath of when the wrong purchasing decisions are made.

The funnel game always eats your quarter

In many ways selling is like pointing a vacume at a customer with the hope you can "suck them in". It all reminds me of the funnel game I have seen at local malls where you roll in a coin and get to watch it go around and around in the funnel but eventually the coin goes into the bottom and all you got was to watch it spin around for a while. The real reality check came for me a few years back on a trip to Mexico. At the time I had a great paying job, penthouse apartment and what most folks would consider an upscale life style. The problem was that under the hood I was just not happy and the stress really kept me from enjoying these acquired pleasures. In Mexico I met a family of 8 living in a single room hut with very few worldly possessions. I watched how they interacted with their kids and each other and there was no doubt they we very happy and satisfied with who they were and what they had. They did not seem to be corrupted by the "keep up with the Jones's syndrome" or the "glamour and fashion trend setting craze" since they did not get blasted with the constant programming contained in advertisements. They had what they needed and since they had limited resources they put a lot of thought into any purchase they made and only "consumed" what they needed.

Addicted and under the influence

I get the feeling we as "Consumers" are addicted to this need to keep buying stuff that we really do not need or because we want to have the latest and greatest of a brand just because we can. Caught up an a never ending cycle that continues to draw us back in to the center. If you think about it we are so programmed and it feels a bit like a modern form of slavery. We either buy stuff the ends up in our next garage sale where we sell it for pennies on the dollar after the quick joy ride and impulsive enthusiasm dies. Who are the real profiteers in this game anyway? Ching, ching, ching... three jokers is not a win on this slot machine. How can we get away from the emotional impulsive response to this science and step back to a more practical and focused decision making process?

Program yourself with the right questions

I wonder what it will take to un program ourselves. How can we step back and ask the right questions as we make our future purchasing decisions. I tell my son of 5 yrs old as he is learning to navigate the world and make decisions with his piers that before he does something he should ask the right questions.

• "Is something going to get broken?
• Is someone going to get hurt?
• Is it the right thing to do?"

Perhaps we can program ourselves to ask the right decisions about what we spend our money on.

• "Do we need this?
• Will it bring value to my life?
• How will this impact the world around me?"

 I am sure you could think of even more appropriate questions. If we can do this I think we can all prosper on so many levels. One we will only purchase what we actually need thus giving us more time and less stress in our lives. We also take away the power of the mighty marketing machine that acts like "The man behind the curtain" in the wizard of OZ. Pulling our fear and heart strings to milk us of our time and resources.

Don't listen to the snake oil salesman

So the next time you have a garage or yard sale think about the stuff you have and ask yourself if you asked the right questions when you first purchased this and did it really bring value to your quality of life and how did it affect the world around me? I am sure you will find that something in your collection of stuff that you just would have been better off without. Every little purchase made wrong keeps you from what may bring greater value to your happiness and life experience. Perhaps we need to get out of our easy going thought less sheepish behavior and step up to a thoughtful engagement in our decision making processes by putting more consideration on the big picture in our lives and the lives of others instead of just feeding "the machine."

Value Building to protect your time and resource investment

One of the things we take very serious at CNP Integrations is asking the right questions before we engage with a new or existing customer. Life is way to short to have our time and technologies shoved off to your next corporate garage sale. We want to make sure the right decisions are made and that you are purchasing the right tools for the specific needs of your team as it grows. We also want to make sure you are aligned with your priorities. One of the cool things about the tools in our CRBM Platform is they can do just about anything if you configure them correctly. This is however a double edged sword since this capability is like drugs to an addict or candy to a child and the many choices can distract you from your key objectives. The Value Builder Methodology developed by CNP Integrations is designed to help you get the greatest value out of your technology investments and to help you with establishing priorities so you do not spend your time or money on stuff that will not bring significant value to you and your organization.

More Information:

For more information about CNP Integrations' "Value Builder Program,  Small business Success Program or Web Site Kick Start Program", visit our index page at http://www.cnpintegrations.com select the program you are interested and you can download information or request for us to contact you.

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Social Networking and Green Technologies are much more than buzz words in the current blogosphere. They are a revolution and the wave of the future. You had better get on the wave and ride it with some skill or you will be left swimming with the sharks.

It is hard to go online, read a newspaper or magazine or watch any TV channel without getting blasted with terms that include "Green Technology" or "Social Network". They are the marketers' handles for holding on to the merry-go-round in the marketplace. Though we are just at the beginning of this "Green-Social" revolution and there is a lot of unknowns as to where this will all lead us, I do think overall this is causing a significant shift in public awareness. There are more folks in general paying attention to current affairs and real world issues that will affect them and generations in the future. I see little bad with this momentum since it should be a welcome change for people to start thinking ahead and with a more careful eye on the impact of the decisions they make in the short term. Perhaps this will lead to more careful planning or thoughtful execution of technology. Since we are in the middle of a technology revolution the idea of thinking ahead is very relevant.

As an example, in our household we made several decisions a couple years back related to lowering our carbon footprint as well as reducing our overall energy consumption. One of which was to get a hybrid car (we love our Prius) but lately we considering the purchase of a small truck so we can haul stuff and go back to having two vehicles. As we are reviewing the specs, the pros and cons, we are actually feeling a little guilty with getting this vehicle since the fuel efficiency is so poor in comparison and the need is just not that great. Getting over the hump at first to make the decision to "Go Green"was not so easy since we traded in two relatively new cars plus paid more money to get into our hybrid and the other changes we made in our home and offices were also at a big price tag. The reality for us though is now that we have made this lifestyle change, it feels great and costs us much less. It is "hard to go back" sort of speak and by beating the curve we have actually recouped the investments in a very short period of time.

Translating this into the world of doing business

The hardest part of any new technology deployment is to get started and to get over the first phase of planning and adoption. Once you get past this it only requires discipline to see real results. With the maturity of open source technologies, small businesses can now afford technology solutions such as Content Management Systems (CMS), Customer Relationship Management Systems (CRM), Enterprise Resource Planning (ERP) systems and Learning Management Systems (LMS) that will enable them to compete not only in a Global economy but against much larger enterprises. With powerful open source platforms such as Joomla CMS (with over 4600 extensions and counting) and blended commercial/open source solutions like info@hand CRM we now have a full life cycle transaction management capability with all of the ERP or LMS required for having superior business intelligence in real time. This technology in the hands of the right small business owners and if it is implemented effectively can revolutionize their capabilities and open many new doors of opportunity.

Join the conversation or you don't get invited to the party

With the wave of Social Networks and the trend of Social CRM the main point is to "listen to your customers or they will go somewhere else." Why? Because they can! One of the most important achievements in your marketing and general way of doing business will be to build customer loyalty since it one general rule of doing business is that it is much easier to get more business from your existing customers than it is to acquire new customers. Another key point is that with the explosion of Twitter you now have individuals with more power of "twitter influence" than major news networks. The groundswell of social technologies and the chatter in these communities are changing our culture forever. Just my opinion but overall the top down and territorial boundaries will change significantly in scope to a much more horizontal collaborative network as people become more aware and systems get more and more transparent. What does this mean? Well, it means that individuals will first have to take more responsibility and become more informed but with this they will ultimately have much more power and influence if the collaborate effectively.

Save money time and become more effective

With the whole shift in our economy with unemployment rising and the types of jobs in the marketplace changing as we adapt to the effects of globalization, I think we will see a boom in "micro-small businesses" and an awakening of self-motivated individuals working from home offices. Not only will this reduce fuel consumption with long commutes to and from work but it also can offer an additional slice of time in each day that can be used towards individual efficiency. This is going to mean that the companies that can adapt their business model and implement the technology infrastructures to accommodate a virtual office will have a significant advantage over those that do not. By the way, since this cuts back on energy consumption it is very much considered as adopting Green Technology.

Another key factor is that will save companies money is through developing quality training systems and managing business intelligence. The average employee stays with a company much less than ever before in history. With this constant turnover it is increasingly important to develop processes and systems that are less dependent on the individuals that are performing the particular roles. Having a solid technology platform and infrastructure in place will give your company the ability to remain resilient and keep track of knowledge assets. Essentially this can add up to significant savings in the amount of time and money required to retrain or move talent around to perform different roles within your organization.

Good news and the key to success

Well the good news is that every small business can afford to implement these types of tools now that were once only affordable by large enterprise organizations. The small business will have some home field advantages since they are more agile and can begin to transform their business models and adapt to the new world of social networks. The reality though is that all of your competition can also have access to the same process efficiencies and communities through clever technology adoption. So what will set you ahead is how effectively you can use and adopt technology in your organization and how well you can train and integrate your people with your technologies. It takes real effort and discipline to bridge this gap. It will also take some skill and creativity to ride the wave. The surf boards are now cheap but the skill to ride will determine your success.

Careful planning, creativity and strategy are the solution

CNP Integrations has developed a "Value Builder" methodology and service plan that can help you identify your priorities, define the correct technologies for deploying a Customer Relationship Business Management Platform to help your business bridge the gaps and allow you to get the very best value out of your technology investments. Think of the "Value Builder Program" as an incubator project for reinventing your business with better and smarter use of low cost of ownership web based virtual office tools. Whether you work with CNP or other vendors make sure you are focused on defining your priorities, identify your short term and long term technology needs and how you can use "Being Green" and "Social Networking" in your approach. If you do this you will connect to the pulse of your customers, participate in the "Grand" collaborative conversations and prosper both professionally as well as get the best value for the companies or businesses that employ you.

See related blog articles and links:

• 100's of Entrepreneur and small business resources
• Integrating the People in your business with CRM Technology
• Let's talk about flat bid contracts and Value Building for Joomla CMS Web 2.0 Development
• 10 Tips for entrepreneurs and your business to beat the recession
• Leveraging CRM Software in the Small Business
• Integration of People with Technology & Acquisition of Business Intelligence
• Cheaper is not always better when it comes to hosting.
• Universal project management concepts
• Good insight from Jack Derby
• Building lists to grow your business opportunities 
• Lower risk through low cost pay as you go retainers
• 8 Bench Marks of a Great Client
• 12 U.S. Laws Bloggers Need to Know
• Social Technologies are revision in the model of power
• CRM/ERP, Joomla CMS, QuickBooks all-in-one Solution for SMB's
• Value Building Landing Pages with Lead Capturing CRM
• Info@hand "CRBM Platform" best kept secret in CRM Community
• Platform as a Service an inspired new generation of CRBM
• How important is a CRM Software Application for your SMB?
• Where do I get started with CRBM (Customer Relationship Business Management)?
• Open Source or SaaS CRM in Your Business
• Universal project management concepts
• Virtual Office Tools Save Money
• Web 2.0 boom and useful web tools

You can also visit our blog home at www.cnpintegrations.com/myblog/ for regular new posts.

For more information about the CRBM Platform and other educational resources be sure to visit: www.learningcrm.com

 

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