Today's article was written by Carlos Nepomuceno. He is an established project manager, blogger and expert in web technologies out of Brazil. I thought his concepts  and insight into this case study will prove to be increasingly true as social networking takes a stronger foothold in corporate America. I pose this for discussion and I look forward to insights and feedback.

 

 

Collaborative capitalism

Hardly anything could be more against common sense than the recent dismissal of  4,000 Embraer employees.

In what direction are they looking?

Embraer is clearly part of the Brazil of knowledge, cutting-edge technology. Surely its employees have quite often heard the notion that "we need to share knowledge."

But, when push comes to shove, when it hits rock bottom, the shareholder's logic and the former information ecosystem model prevail: hierarchy, power in the hands of a few, manual labor and not intellectual work.

• Shareholders' interests are not the same as employees'.
• Today, shareholders are not those who do the work.

So, the company claims in its discourse to be a collaborative, knowledge enterprise, but in practice, when hit by the first crisis, treats its workers as spare parts, not as an essential driving force.

For one who wants to build a "knowledge company", such a traumatic fact is a very bad starting point.

Even if the company backs down, in response to ongoing negotiations, the collaborative environment will never again be the same!

Are we all in the same boat only when it sinks?

There is a clear contradiction between what is talked about in our current society (all people have to collaborate) and the actual capitalist model.

It's a dichotomy because we live in the network informational ecology, which speeds up innovation and demands creativity, while the corporate model is still based on the exploitation of workers by the hour.

Note that a punch-card system is capable of measuring the time the worker stayed at the job. But, how can you measure if an employee is using his or her maximum creativity?

• In the past environment, supervision was enough.
• Now, a healthy environment must be created to get people involved.
• We are leaving forced capitalism to one based on free adherence.
• From competition between sectors of the same company, to collaboration.
• This is not a socialist discourse, just a realistic one.
• Note the logic:
• Without motivation, there is no creativity
• Without creativity, there is no innovation.
• Without innovation, there is no competitiveness.
• And without competitiveness....

So, if the new employee-participant-shareholder doesn't feel to be in the same boat (in fact and in law), he or she will always hold back, and keep creativity in the pocket.

Either the employee is in tune with the logic of the system and part of it, or all this talk will sound like the pied piper - as shown by the current dismissals.

The talk about knowledge corporation can't even fool a child.

The informational collaborative environment goes down the drain; and with it, the company's future.

Fake knowledge capitalism won't last long because the informational environment changed and with it - as history shows - there will be a revision in the model of power organization at all levels.

Either values are changed or people will look for those who are actually building the new model of inclusive business. Market and competitiveness will show - and already have done - that this path is the most adequate at this moment.

As history has shown, the process of transforming new values into new power structures is not immediate, but is inevitable.

We are entering the age of collaborative capitalism, in which the idea that a boss organizes the company and collaborators can be fired at the first signs of a crisis already is and will increasingly be anachronistic.

Knowledge corporation, is it partnership or a trap?

4 04UTC Maio 04UTC 2009 por cnepomuceno 

Source: http://nepo.com.br/2009/05/04/collaborative-capitalism/

 See related articles and links:

• Integration of People with Technology & Acquisition of Business Intelligence http://bit.ly/Qotai
• Leveraging CRM Software in the Small Business http://bit.ly/xY40l  

 You can also visit the blog home at www.cnpintegrations.com/myblog/

Fo more information about the CRBM Platform be sure to visit: www.learningcrm.com

 

 

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If you would have asked me 5 years ago if I thought I would ever be a "blogger" I would have laughed hysterically and said "no way". Since I never considered myselfa writer and cannot spell to save my life, I did not really see this in my future. However, since I started CNP Integrations in 2006 I have had to gain significant expertise in social networking applications, how  to apply them and the inner workings of several open source technologies such as Joomla CMS and info@hand CRBM. With this expertise I now have the responsibility within our team to be the messenger. Building a well rounded blog and twitter following have become a required resource for us to effectively communicate with our customers and educate those whom may be interested.

One of the important issues involved with these kinds of communication techniques are the many legal questions raised about what content and attributions etc. are required.  Since "my friends" Google and Twitter have so much great information available I often find a lot on line that I want to either put on our spin or elaborate on a concept.  I wanted to make sure I did this right and I assume you may want to as well. Asuming you plan to join the "Blogisphere". I was rather new to some of the specific legal and ethical requirements until I found this article so I thought I would share it with you.

 The source of this article is from http://www.avivadirectory.com/blogger-law/

12 Important U.S. Laws Every Blogger Needs to Know

While the Internet still retains some of the "wild wild west" feel, increasingly Internet activity, and particular blogging, is being shaped and governed by state and federal laws. For US bloggers in particular, blogging has become a veritable land mine of potential legal issues, and the situation isn't helped by the fact that the law in this area is constantly in flux. In this article we highlight twelve of the most important US laws when it comes to blogging and provide some simple and straightforward tips for safely navigating them.

1. Whether to Disclose Paid Posts:

Over the last five years bloggers have begun to displace traditional media outlets as individuals' source for reliable information and recommendations. This development has created big opportunities for advertisers to get bloggers to endorse a product or service, primarily through posts or affiliate links. But as the practice and influence of bloggers has grown, US law has come to govern this area.

What is the law?

The Federal Trade Commission published a recommendation that companies who promote their product through word-of-mouth marketing must disclose these relationships. The recommendation applies explicitly to blogging, meaning that bloggers must disclose the fact that they are being paid to promote or review a product whenever that is the case.

PayPerPost and ReviewMe are websites that link advertisers up with bloggers that want to earn money for writing about their products. In light of the FTC recommendation, PayPerPost and ReviewMe bloggers are now required to disclose the fact that they are being paid for their endorsement. But beyond these two sites, there is a much larger industry of "Buzz Advertising" which takes place through informal emails and payments between bloggers. The letter of the FTC recommendation includes these informal payments as well, meaning that even under the table reviews must be disclosed. But considering that to date no blogger has been prosecuted for violating the FTC's recommendation, it isn't yet clear how strict the FTC is going to be or the punishments that will be imposed.

How to stay out of trouble:

1. NEVER claim that you are an objective, unbiased source if you are being paid to provide information.
2. ALWAYS make it easy for your readers to distinguish between advertising and editorial content.
3. CONSIDER that even though the FTC's paid review disclosure recommendation doesn't appear to apply to links, meaning that webmasters aren't required to "NoFollow" the paid links they give as of now, scholars at the University of Chicago Law School are currently discussing this as a future development for e-commerce law.
1. Is Deep Linking Legal:

One of the biggest advantages that blogging has over traditional media is the convention to include links in an article which connect the reader directly with the source. The links could direct the reader to a file, a different page on the same site or to a new site altogether. Despite the generally helpful nature of linking and the internet's open platform, however, linking is not free from US government regulation.

What is the law?

The biggest issues in linking right now revolve around copyright law and deep linking. Deep linking involves a blogger who places a link on his site that leads not to the front door of a site (e.g. AvivaDirectory.com), but instead to a particular page within that site (e.g. www.AvivaDirectory.com/successful-blog-launch).

Currently, there is no law that explicitly bans all deep linking to content you do not own. However, courts have declared that individual deep links are in violation of state law if they are not cited correctly. Thus, it is clear that passing off someone else's work as your own by linking to a site in a manner in which it appears that the linked to content is a part of your site, is considered copyright infringement and it violates state laws that govern competitive business practices. But, it also appears that if you make it clear that the deep link you are providing isn't to your own site then you are in the clear. The leading case in this area is Ticketmaster Corp. v. Tickets.com, Inc. where TicketMaster argued that a deep link by Tickets.com to a TicketMaster actual ticket purchase page was a copyright infringement because traffic was routed through the back door of the site. Thus far, however, no court has found that deep linking by a blogger is a copyright infringement or trespass.

How to stay out of trouble:

1. NEVER claim that a page or site is your work unless it actually is.
2. ALWAYS clearly distinguish between your work and someone else's.
3. CONSIDER that deep linking is a pretty well-established blogging practice, so if you're deep linking to other bloggers or newspapers, you're probably fine. But that doesn't mean that every other blogger knows the law, so you're likely to get an occasional angry email. If you want to play it ultrasafe, consider emailing the webmaster for permission and including a front page link next to your deep link.
1. The Legal Use of Images and Thumbnails:

Images are an important way to make your posts visually more appealing and to keep the reader interested and engaged. Often, rather than creating the images they use themselves, bloggers simply use other images that they find or purchase online. Because of the obvious copyright issues with just copy and pasting someone else's picture from their site to yours without permission (it's a clear violation of US law), bloggers have come up with two alternative techniques for using the images of others, inline linking and thumbnails.

Inline linking is a way of linking in which the picture appears on your blog as though it were part of the page the reader is viewing, but in fact the image is pulled from another site altogether when the page is loaded. Thumbnails, are simply smaller lower quality versions of the same image which link to the source.

What is the law?

Unfortunately, the law on inline linking isn't straightforward. With image links courts are concerned both with copyright infringement and trademark infringement, which in simple terms means they want to stop bloggers from passing off someone else's name or trademark as their own. At this point, the only way to be safe is to get permission directly from the creator of the work or to get your images through sites like Flickr which offers creative commons images or istockphoto where you can cheaply purchase royalty-free images.

The law on thumbnails is a bit clearer. As long as you are actually creating thumbnails, which have standardized dimensions, and aren't just reducing the size of an image slightly, a US Circuit court has held that thumbnailing is protected under the fair use exception of Copyright Law.

How to stay out of trouble:

1. NEVER inline link or upload images that don't belong to you, without the owner's permission.
2. ALWAYS purchase or use creative license pictures if possible.
3. CONSIDER that even though courts have stated that thumbnails CAN fall under the fair use exception, it doesn't mean that all thumbnails are necessarily legal. There are four factors that court's use to decide if something qualifies for fair use, and given that only a few courts have considered the issue, don't be surprised if some thumbnails that don't meet the four factors are deemed illegal. 
1. Laws that Protect You From Stolen Content:

There's nothing more infuriating than seeing the article you worked on for hours and hours appear in full on another site without any credit given. Even worse, is when their version of the article shows up higher in search engine rankings than yours. Thankfully, copyright law protects original expression, providing you with a legal recourse if your content is stolen.

What is the law?

Your work is protected under copyright as soon as it's created. No record or registration with the U.S. Copyright office is required for this protection. However, you can register your work with the U.S. Copyright Office to create a public record of your claim. If you believe that your work has been stolen, you can file a copyright infringement lawsuit against the offending party. These cases are treated as strict liability tort, meaning you only need to prove that the copying occurred, the intent of the offense is irrelevant. Most successful lawsuits result in monetary awards along with injunctions against future infringing uses.

Usually the important question isn't whether you can win your case, its whether its worth enforcing your judgment. By and large it is impractical to enforce a judgment on someone in a third-world country simply because the cost of pursuing the claim is a lot more expensive than anything you'll ever get out of it, that is, even if you can get jurisdiction over the person.

How to stay out of trouble:

1. NEVER simply blow off the fact that someone has stolen your work. You may not always be able to enforce your claim, but its always at least worth a quick cease and desist letter.
2. ALWAYS remind would-be thieves that your work is copyrighted by making note of it on your webpage.
3. CONSIDER the costs and potential benefits before pursuing a copyright infringement claim. If you can't collect, it's a good idea to get over your ego and try non-legal remedies such as letters, reporting the offender to search engines, or just asking for a link in return.
1. Domain Name Trademark Issues:

If you're just starting out as a blogger, chances are you don't have a trademark yet. However, large corporations do. If you've registered a domain name that a trademarked entity can lay claim to, you may have to give it up.

What is the law?

In November 1999, Congress passed the Anticybersquatting Consumer Protection Act, which makes it easier for individuals and companies to take over domain names that are confusingly similar to their names or trademarks. However, bringing a trademark infringement case before the court can be a long, drawn-out, expensive process. The Internet Corporation for Assigned Names and Numbers (ICANN) decided to streamline the process by creating the Uniform Domain Name Dispute Resolution Policy (UDRP). Under this policy, only three things need to be proven:

1. The trademark owner owns the trademark,
2. The party that registered the domain name has no legitimate right or interest in the name, and
3. The domain name was registered and used in bad faith.

The UDRP has made domain name disputes faster, cheaper and universal. It also tends to favor trademark holders.

A leading case in the area of trademark disputes is Continental Airlines, Inc. v. continentalairlines.com. In that case, the dotcom was simply re-routing visitors to a travel site where they could purchase Continental Airline tickets plus pay an extra $15 fee to use the service. The court awarded the domain to the Airline on the basis of trademark infringement.

While easy cases like Continental are relatively clear, a number of bloggers have had their domains taken from them in less clear situations. For example, the terms "no legitimate interest" or "bad faith" can be confusing and lead to honest bloggers losing domains.

How to stay out of trouble:

1. NEVER register a domain in the name of an existing trademark. The days of profitable cyber squatting are long gone, and attempting to do so today will only cost you time and money.
2. ALWAYS check online to verify that there aren't any public trademarks already registered for your domain.
3. CONSIDER that a free search will only reveal the registered trademarks (and not even a complete listing at that). A name need not be registered in order to receive treatment as a trademark by courts. One of the best ways to do a free check for these "common law marks" is to simply do a search engine search for the name of the domain you want to use as well as some common variations.
1. Handling Private Data About Your Readers:

If you're building a readership for your blog, you may want to start an email subscription list, enable comments or create a bulletin board. The use of these features may require your readers to disclose personal information to you, and depending on the nature of that information you can open yourself to legal issues.

What is the law?

Unfortunately there is no single law governing the privacy of information disclosed to webmasters in the US. Instead, bloggers must comply with what seems like a maze of legal jargon contained in acts such as HIPAA, P3P, the U.S. Code of Fair Information Practices, and the California Online Privacy Protection Act.

Given the dizzying array of laws which govern private information, it might come as a surprise that following just a few guidelines can keep you legally protected. The easiest way to protect yourself from liability concerning the privacy of users is to post a privacy policy in a place that is easily visible on your site. In the policy, explain exactly how you use personal information and with whom you intend to share it. Disclose how or if you use cookies or any other kind of tracking software.

In addition to a privacy policy, you will need to provide a clear process for opting out or modifying disclosed information. This can be as simple as providing an email address for the person to opt-out. Further, there are additional legal landmines concerning the collection of data for minors as well as medical and criminal data. Unless it is absolutely necessary (in which case you should consult a lawyer to plan your data collection strategy) just avoid this type of information altogether.

How to stay out of trouble:

1. NEVER share or sell sensitive information such as social security numbers, credit card numbers, bank account information, criminal background or health records.
2. ALWAYS post a clear privacy policy stating your intentions for collecting private information along with an opt-out plan.
3. CONSIDER that attempting to collect or sell information about your readership that you haven't made clear in the privacy policy is not only likely to cause you legal problems, it is a sure way to lose the trust and reputation you have built up through your blogging.
1. Who Owns User-Developed Content and Can You Delete It:

For those of you who have opened your sites up to user-driven content, be it comments, reviews, or a bulletin board, the question of who legally owns the content is an important one for deciding what you can and cannot do with it. Thankfully, the answer is pretty straightforward, and so are the solutions for dealing with it.

What is the law?

It may come as a surprise to many bloggers, but you do not actually own the user-driven content on your site. Instead, it is actually the copyrighted property of the author. The analysis is pretty straightforward; copyright law only requires that an author create an original work and write it out in order to grant that person a copyright. The fact that you do not own the user-driven content on your site can create a number of headaches for bloggers, such as an obligation to remove a comment whenever the author requests.

But by including a terms of service which spells out that you will have a license in all content posted in the site and more specifically that you will not have a duty to modify or withdraw posts but you may do so if you choose, you can ensure that you have effective control over the user-driven content on your site even if you do not have actual ownership of the content.

How to stay out of trouble:

1. NEVER treat comments as though you own them by manipulating them or deleting them without having included a terms of service which gives you permission to do so.
2. ALWAYS include an extensive terms of service that explains all of your rights with respect to user-driven content.
3. CONSIDER that if you are allowing anonymous posts you will have no way of verifying the true owner of a comment when someone emails you asking for you to take a comment down. Consequently, you should make sure to at least collect basic identifying information before allowing someone to comment or post on your site.
1. The Duty to Monitor Your Blog Comments, and Liability:

For those of you who have opened your sites up to user-driven content, be it comments, reviews, or a bulletin board, you may have had to deal with finding slanderous, libelous, copyright infringing, or just plain hateful speech content on your site. Even though you as the webmaster didn't have anything to do with the content, people inevitably look to you to fix the problem or even to blame when someone gets hurt. This raises two important questions for you the webmaster; are you required (or allowed) to turn the offender's name over to authorities, and what is your duty to monitor the user-generated content?

What is the law?

Section 230 of the Communications Decency Act governs a blogger's liability for user-generated content. Thankfully, Section 230 carves out broad protection for bloggers with only two exceptions. The law was designed to encourage free speech by allowing ISP's, bloggers, and message board webmasters to focus on building participation rather than on the potential liability of getting sued for some user's crimes. But while it protects bloggers from things like having to monitor for defamation, slander or hurtful talk, the law does not provide protection for federal crimes or intellectual property violations, meaning that you can potentially be found contributorily liable if this type of behavior takes place on your site.

When it comes to the question of whether you must (or can) turn over the poster's contact information to the authorities if a suit is brought, the answer is even less clear. A leading case on the issue is Doe v. Cahill, in which the court required the service provider to identify the anonymous poster. But other courts have gone the other direction, and congress is currently revisiting the issue. At this point, the safest path is probably to explicitly state in the terms of use that you will turn over the information to any and all requesting authorities so that you will be covered if the issue ever comes up. It isn't a perfect solution, but until the law clears up, it is a lot better than getting sued.

How to stay out of trouble:

1. NEVER allow criminal comments or stolen content to remain on one of your sites. Users may complain that you're stifling their free speech, but when it all boils down you simply cannot afford to be sued.
2. ALWAYS include in your terms of use that you will disclose all user personal information to requesting authorities.
3. CONSIDER that moderating your message boards for federal criminal behavior and intellectual property infringements is not just an important way to keep on the right side of the law, it also sets the tone for the type of content that is permissible on your site and will help foster a friendly and collegial environment.
1. Basic Tax Law Issues in Blogging:

If your plan is to make money while doing what you love, you may be receiving revenue from ad sales, donations and items for sale on your site. While it is great that you're developing revenue through your blogging, unfortunately Uncle Sam is going to want his cut. But because blogging for dollars and e-commerce are relatively new developments in the world of tax, the laws governing your e-business or blog can be rather confusing.

What is the law?

If a business selling goods over the Internet has a physical presence in a state or local area, then they are required to collect sales tax from customers in that area. Some businesses are finding a way around this by claiming that their e-commerce is a separate, unrelated entity from the physical store. However, states are beginning to clarify their laws to combat this practice. Thankfully, if you are just selling goods over the Internet and you do not have a physical, brick-and-mortar business, the Supreme Court has clarified in Quill v. North Dakota that you are largely exempt from collecting a sales tax.

Even if you are exempt from state sales taxes, you will almost certainly have to pay federal income taxes on any income your sites bring in. But just because you have to pay income tax, however, doesn't mean that you can't be smart (and still legal) in the way you pay it. The best way to reduce your taxable income is to make sure that you are taking all of the relevant tax deductions. For example, if you do your blogging at home, you may qualify to use portions of your internet costs, utility bills, rent, mortgage interest and insurance as deductions through business use of your home exemption. Though you may want to play things even more conservatively by just taking other legitimate deductions such as the computer and research costs you undergo.

In addition to taking all of your deductions, you should also focus on the structure and strategy of your e-business. One of the best ways to minimize your long-term taxes as a blogger is to make sure you hold a site for longer than a year before you sell it, so that it will be taxed at the lower long term capital gains rate of 15% rather than as ordinary income. Another is to make sure that you are investing up to the legal annual limit in a tax free retirement account.

How to stay out of trouble:

1. NEVER throw away business receipts, if you get audited they are the only defense to the IRS.
2. ALWAYS take advantage of your available deductions and factor in tax consequences into business decisions.
3. CONSIDER that the difference between something being taxed at the long term capital gains rate (15%) and the short term capital gains rate (35%) is so drastic that it occasionally may be worth passing up on a sale in order to make sure that you have held a domain longer that one-year so as to qualify for the lower tax rate.
1. Limited Liability Laws and Incorporating:

When you started blogging you probably imagined it as a pure hobby rather than a business involving serious legal issues. That's why the vast majority of bloggers are currently operating their business as a DBA which is the default and which offers no legal protection. Bloggers are often confused as to whether they need to form a legal entity for their business, what kind they should form, and how much protection it offers. Thankfully, the answers to these questions are relatively straightforward.

What is the law?

Forming a legal entity, whether it be a Corporation, an LLC or an LLP, all provide limited liability. Limited liability means that when something goes wrong and someone sues the company, they can only get to the assets that are in the company and not to your personal assets such as your personal bank account. The protection offered by a limited liability entity isn't perfect, but if you keep your personal and business finances separate, make it clear when you are acting as a representative of the company, and otherwise act like a company, the courts will generally treat you like one as well.

Most Fortune 500 companies today are Corporations, which leads many bloggers to believe that there is something desirable about forming that model for themselves. The truth, however, is that for almost every single blogger forming an Limited Liability Company (LLC) is the way to go. An LLC carries all the same legal protections as a Corporation (in fact courts apply the exact same statutes to both), while letting you avoid all of the administrative hassles and giving you a better tax arrangement.

Forming an LLC is a quick and relatively cheap process:

1. Choose a name for your business that complies with your state's LLC rules.
2. File articles of organization with your state's LLC filing office.
3. Create an operating agreement to set up the rules for ownership and operation among your members.
4. Obtain any licenses and permits that may be required for your business (not applicable for most bloggers).
5. Additionally, some states may require that you publish a notice of your intent to form an LLC.

How to stay out of trouble:

1. NEVER mix your personal funds and company funds if you want to preserve your limited liability protection.
2. ALWAYS form an LLC rather than a Corporation (Inc.) unless there are very specific reasons which apply to your unique case.
3. CONSIDER the state you form your LLC in determines the law and to some degree the state taxes that apply to your company. The vast majority of LLC's are formed in Delaware or Nevada because of the strong legal entity caselaw in those states which tends to favor companies over individuals in lawsuits, but at a minimum creates a set of clear laws for companies to use if something goes wrong.
1. Spam Laws and Which Unsolicited Emails are Legal:

We all hate the Viagra and Yahoo! Lottery emails that fill up our junk folder everyday. But what about your site's newsletter, that couldn't be considered spam could it? Unfortunately it might if you don't comply with all of the requirements on mass email that US law requires.

What is the law?

The CAN-SPAM Act of 2003 requires the labeling of unsolicited, commercial e-mail as well as opt-out instructions for recipients, including the sender's physical address. False or misleading header information and deceptive subject lines are also prohibited. Each violation of these provisions is subject to fines of up to $11,000.

If you are planning to send out a mass email, you should be clear about who you are and your purpose for emailing the recipient. Make sure that all of your routing information is accurate and don't get too creative with the subject line. Include a valid physical postal address. Finally, provide detailed instructions on how a recipient can refuse future emails from you. You can give them a menu of choices for opting out of certain types of emails, but ultimately whatever you offer must be clear and you must offer a way for the recipient to stop receiving all commercial emails from your address.

How to stay out of trouble:

1. NEVER use false or misleading information in the header or subject line.
2. ALWAYS identify the email as commercial, identify yourself, state your purpose and include information on how the recipient can opt out of future unsolicited emails.
3. CONSIDER that courts aren't clear on what qualifies as ‘mass email.' While almost every spamming suit brought has been against the prototypical person sending 10,000 Viagra emails a day, in theory, the person sending 150 unsolicited emails with a misleading title is also in violation.
1. Are Bloggers Protected from Journalism Shield Laws:

Whether the local newspaper reporter is ready to admit it or not, bloggers have begun to supplant traditional print reporters as leading journalists. Unfortunately, the laws that have protected print journalists from revealing confidential sources do not always map easily onto the role that bloggers play in media. Thus the question of whether a blogger will be legally permitted to keep his source's information confidential if subpoenaed isn't an easy one to answer.

What is the law?

Bloggers acting as reporters can be excluded from shield laws that have traditionally protected print media reporters. Currently, 31 states and the District of Columbia have recognized shield laws through state law, while judicial decisions have provided reporters protection in another 18 states. As the laws have been interpreted, however, they only apply to journalists in the traditional formal sense. That doesn't mean that they exclude bloggers altogether, only that for a blogger to qualify for protection he must meet the standards laid out by the courts for "traditional journalism."

The basic question if you wish to receive shield law protection, is whether you fall within your specific state's definition of those covered. And unfortunately every state is different. While some specifically limit the privilege to print media, those that are open to including bloggers often look for the exercise of editorial control. Editorial control includes qualification of your sources, fact checking and considerations of credibility. Basically, you need to treat your blog as though it is actually putting forth fact as opposed to your opinion, and then take regular steps to ensure that the facts you present are accurate.

How to stay out of trouble:

1. NEVER assume that you are protected by shield laws.
2. ALWAYS exercise editorial control and investigate your state's shield laws to see the specific criteria for qualifying for protection.
3. CONSIDER that there are currently efforts underway by respected organizations who are arguing for the extension of shield laws to cover both formal and informal blogger journalists. But while bloggers in the future may be afforded this protection, today you need to do the research to know where you stand.

 OTHER RESOURCES

1. Create your own legal forms for free.
2. Brush up on your legalese at eLibrary.

OTHER REFERENCES

1. Bitlaw - Linking and Liability
2. ECommerce Times - Federal "Shield" Law May Not Protect Bloggers
3. Internet Law Library
4. National Association of Professional Insurance Agents - FTC Says National Do-Not-Email Registry Not Yet Feasible
5. Ius mentis - Give Me That Domain Name!
6. Internet Attorney - Internet Privacy Law
7. FindLaw - Why You Can't Sue Google, Tax on Internet Sales
8. Internet News Unlimited - Internet Home Business Entrepreneurs are Saving Thousands in Income Taxes
9. The Hometown Advantage - Internet Sales Tax Fairness
10. Domain Name Journal - Tips on Proper Reporting of Your Domain Name Sales on U.S. Personal Tax Returns
11. Media Resource Law Center - Legal Actions and Developments Involving Blogs

 Disclaimer: Legal Information is Not Legal Advice

This article has provided information about the law designed to help readers better understand the legal issues surrounding blogging. But legal information is not the same as legal advice - the application of law to an individual's specific circumstances. Although we have conducted research to better ensure that our information is accurate and useful, we insist that you consult a lawyer if you want professional assurance that our information, and your interpretation of it, is accurate. To clarify further, you may not rely upon this information as legal advice, nor as a recommendation or endorsement of any particular legal understanding, and you should instead regard this article as intended for entertainment purposes only.

Source post from here: http://www.avivadirectory.com/blogger-law/

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One of the great techniques for building traffic to your blog and growing the Google page ranking of targeted content is to post in forums with links back to your blog or web site. This technique is referred to as "back linking". Here is a list I found of 100 Forums that you can use to grow your back  linking campaigns.

What you should do is go to each site, sign up for an account. This is usually required to be able to post comments or discussion threads. Once you have an account consider some short comments you could post that are relative to the forum topics or in some cases you can insert your own discussion threads to convey an even longer message. In each of your comments or threads make sure you create links that push traffic back to the URL's that you are trying to build.

1. http://forums.digitalpoint.com
2. http://www.cnpintegrations.com
   
3. http://www.vuju.com/
4. http://checkthisup.com
5. http://www.sitepoint.com/forums
6. http://www.thewebmasterforum.net
7. http://www.webmasterforums.com
8. http://www.allcoolforum.com
9. http://www.warriorforum.com
10. http://forums.webicy.com
11. http://thehyipforum.com
12. http://www.webmasterforumsonline.com
13. http://www.webmasters.am/forum
14. http://www.webmasterforums.net
15. http://www.devhunters.com
16. http://www.webmaster-forum.net
17. http://www.geekvillage.com/forums
18. http://www.zymic.com/forum
19. http://www.webmastershelp.com
20. http://www.webmasterdesk.org
21. http://www.webmasterground.com
22. http://developers.evrsoft.com/forum
23. http://www.websitebabble.com
24. http://www.elancetalk.com
25. http://www.talkingcity.com
26. http://www.australianwebmaster.com
27. http://www.wtricks.com
28. http://www.forums.webzonetalk.com
29. http://www.htmlforums.com
30. http://www.searchbliss.com/forum
31. http://www.webmasterize.com
32. http://www.webmasterserve.com
33. http://www.freehostforum.com
34. http://www.seorefugee.com/forums
35. http://www.cre8asiteforums.com/forums
36. http://forums.seo.ph
37. http://forums.delphiforums.com
38. http://www.web-mastery.net
39. http://www.webworkshop.net/seoforum/index.php
40. http://www.webproworld.com
41. http://www.bzimage.org
42. http://www.v7n.com/forums
43. http://www.dnforum.com
44. http://www.webcosmoforums.com
45. http://forums.webicy.com
46. http://forum.hittail.com/phpbb2/index.php
47. http://www.affiliateseeking.com/forums
48. http://siteownersforums.com/index.php
49. http://www.webmaster-forums.net
50. http://www.geekpoint.net
51. http://www.smallbusinessforums.org
52. http://forums.ukwebmasterworld.com
53. http://www.experienceadvertising.com/forum
54. http://opensourcephoto.net/forum
55. http://forums.seochat.com
56. http://forums.searchenginewatch.com
57. http://www.ihelpyou.com/forums
58. http://dishnews.medianetwork.co.in/yabb2/YaBB.pl
59. http://www.businesss-forum.com
60. http://www.9mb.com
61. http://acapella.harmony-central.com/forums
62. http://forums.seroundtable.com
63. http://www.submitexpress.com/bbs
64. http://www.startups.co.uk/6678842908486596004/forums.html
65. http://www.webmaster-talk.com
66. http://forums.comicbookresources.com
67. http://www.clicks.ws/forum/index.php
68. http://www.acorndomains.co.uk
69. http://forums.onlinebookclub.org
70. http://www.ableton.com/forum
71. http://www.davidcastle.org/BB
72. http://www.webtalkforums.com
73. http://www.bloggapedia.com/forum
74. http://www.bloggertalk.com/forum.php
75. http://paymentprocessing.cc
76. http://www.directoryjunction.com/forums
77. http://www.internetmarketingforums.net
78. http://www.lex224.com/forums/index.php
79. http://forum.joomla.org
80. http://forum.mambo-foundation.org/index.php
81. http://www.simplemachines.org/community/index.php
82. http://www.namepros.com/index.php
83. http://loanofficerforum.com/forum
84. http://iq69.com/forums
85. http://forum.hot4s.com.au
86. http://forums.mysql.com
87. http://forums.amd.com/forum
88. http://softwarecommunity.intel.com/isn/Community/en-us/Forums
89. http://forums.cnet.com
90. http://seotalk.medianetwork.co.in
91. https://www.computerbb.org
92. http://forum.vbulletinsetup.com
93. http://www.irishwebmasterforum.com
94. http://www.app-developers.com
95. http://forums.stuffdaily.com
96. http://forums.seo.com
97. http://www.webdigity.com
98. http://www.inboundlinksforum.com
99. http://forums.gentoo.org
100. http://ubuntuforums.org
101. http://forum.textpattern.com
102. http://talk.iwebtool.com
103. http://www.frogengine.com/forum
104. http://www.capitaltheory.com
105. http://www.smsbucket.com/forums/
106. http://www.seoin.info
107. http://vidberry.com
108. http://www.teamaguilar.com/forum/
109. http://www.discuss4fun.com

Posting at all of these could be a bit tedious but if managed well this could get you a good kick start for traffic building.

Best of luck with this and if you require help CNP Integrations offers a range of support services. CNP also has an extensive links catalog you may want to check out: http://www.cnpintegrations.com/weblinks/

Forum list source: http://www.smartbloggerz.com/

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Yea sure, it is common practice that when you are putting a project out for RFP you want to narrow down the costs to a targeted flat rate whenever possible. This makes it easier to plan and coordinate the project within whatever else may depend on, compliment or enable it within your organization. I am sure we have all sat on that side of the table even if only purchasing items for  our family. When you have a commodity product where you can determine your fixed costs, this is very standard and acceptable. However, when you are working with Web 2.0 technology or software integrations or if you have diverse migration needs it is very difficult to determine how long something will take or if additional features may be required to achieve your business goals and of course there are always surprises.

I see several approaches that venders take when they take on a flat bid contract. The key thing to keep in mind that since a flat bid contract is putting the risk on them and if they are going to have a chance of making this endeavor profitable they will have to compensate with a higher price tag. Flat bid contracts can also add a significant amount of overhead to handle the “Cover your butt principle” via change orders, extra logging steps and additional processes that can often be handled more efficiently through other means.

Take the money and run:

When a company is experiencing cash flow problems often they will just put out the lowest bid based on their minimum requirements and “take the money and run”. They just need to get something in the door to fill the immediate cash flow need and they really care very little about your business other than it is fixing their problem. It is the “all about me” approach. They have no intention of doing business with you after this initial project or at least are not thinking beyond it. Ask yourself is this the kind of vendor relationship I want to have?

Get um in the door and milk them later:

This happens when companies want to win the bid at all costs but know very well the project is going to cost more than this and they will tell you just about anything you want to hear just to win the contract and they intend on holding you over a barrel somehow so they can turn you into some kind of residual income stream or let you be the brunt of either having half of what you need or want thus forcing you to use them to get this finished. This often has hidden clauses in the contracts that they try to catch you on almost like a bait and switch. Ask yourself what your boss is going to say when the budget comes in way over and you do not have a justification since nothing in the contract actually changed.

Sponge and squeeze competition:

This is a challenge where the contractor is trying to give you as little as possible so they can yield the biggest margin on the project. You as the company then often are trying to scope creep and get the most time and effort for the flat rate promised. This actually puts you in competition with each other and the end loss usually sacrifices quality in the final outcome. It puts strain on both parties and can build resentment or dissatisfaction through circumstance. Ask yourself is this competition really the best approach for providing the best possible value in the long run?

The Value Builder:

The best overall approach for successful results, we have found is through effective collaboration. We call it the Value Builder Approach because it focuses on building value in the relationship and allows everyone involved to put greater emphasis on achieving efficient results. We have found it is best to bid on a project with hourly rates for the targeted service types required to execute the expected tasking. Then working with the customer through our 5 step design planning process does the following:

• Establishes clear expectations
• Builds respect for each other’s time
• Offers more efficiently leverages resource contributions
• Builds the most beneficial working relationship
• Gives client the best return on investment
• Allows vendor to focus on best advice and solutions

This methodology reduces risk for both vendor and client and creates a relationship of choice since the client always owns the technology and real value is found with the synergy built through collective teamwork.

Of course there may be variables depending on the point of entry in this process, the customer preplanning, available assets, scope of work, other stakeholders or experience in-house. And don’t get me wrong there are good vendors that can do flat bid contracts but we have found this to not be the best approach for delivering the best possible results on Web 2.0 projects with Joomla CMS dynamic web portals or our “CRBM Platform for success.”

Big red flag:

When someone comes with a rather vague project spec and says “Here is what we want, I just want you to do it” in an early client meeting this is a big red flag since in most cases they do not fully understand what has to happen in the process nor will they be able to accept the fluid  changes required to have their project respond to changing customer needs over time.  In the new wave of Web 2.0 and beyond for clients to expect the entire development project to be outsourced is unrealistic since there is no way they can have the subject matter expertise without an expensive process. Most small businesses just cannot afford this anyway and with purse strings needing to be tight, it is natural that they should participate.

The marketplace, with the evolution of open source projects like Joomla CMS, the landscape has changed from a very static “print esc” ecosystem to a dynamic “information is king” world of social communications. People not only want to get more involved but they expect to hear your voice in return. So if your customers are all active in the “Social Technology Boom” so must you be. What they are doing in many cases is collaborating on ideas and going in directions faster than you can go through a formal processes. Kind of like when I produced a CD Rom in the 80’s for promoting 25 bands to colleges and by the time the CD was released 10 of the bands had broken up. This is why you should get a good independent thinking, on the ball creative, socially aware and technical savvy web team and have them interact with your company folks whom understand your business inside and out as it is evolving in real time.

Scaleable web team adding value:

With a scalable web support team that can bring a broader range of skills yet have the fluid and rapid response capabilities to stay ahead of your competition; you should be able to respond with faster innovations to your customers and thus increasing customer loyalty. Much like that old play on words “forget about your teeth, they will go away” you have to be listening to your customers and responding quickly. The old way of thinking where you get a flat bid, it comes in a nice pretty box and move on are gone. With the global economy and fluctuating market you will be much better off outsourcing vs hiring in-house folks in most cases. You should however, do so with a “project management contractor model” using hourly rates and establishing a burn rate that can set a pace and comfort level which meets your goals and expectations. What I mean by “project management contractor model” is a team that has solid expertise and customer service but also leverages outsource labor resources in global markets, since if managed right this can give you the best of breed bang for your buck.

Does this mean contractors/vendors should not give you a ball park estimate on what it would cost to complete certain tasks, no, they should but often once you open up the hood to look and see what has to happen, you could just do it and be done vs creating a report and coming back to go through the whole process all over again to actually get the work done. Good rule of thumb is to break bigger projects into smaller bite size projects and compartmentalize them as they relate to your priorities. Then manage them very hands on. For smaller organizations when an effective support model, quality leadership, communication and a true collaboration across a balanced team is achieved, you will find that the return on investment and added value will be expediential.

In conclusion, I recommend that you choose a project management contractor or development team with diverse skills and an empowerment approach to delivering their services. Negotiate value driven hourly rates and determine a budget and burn rate that will help you efficiently plan and execute your project priorities. Look for qualified experience and personalities that will create effective collaboration with your team. Remember these kinds of projects may taper to a maintenance mode but they never really end since web technologies are becoming a necessity for doing business. Then stay focused, pay attention to your customers incoming knowledge stream, respect your vendors time and they should respect your budget. Make sure to do careful planning but do not get to bogged down that you can not respond fast enough to your customers and competition. Then empower your team to collaborate and be willing to get in and stay involved in the process. This method, model and approach will allow you to get more information to make better decisions and thus produce a much greater value on your investment. Chances are if you approach this right and pick the right team you will enjoy the process.

Our goal with CNP integrations is to provide the best service, deliver the fasted innovations, and offer the greatest value to our customers. Through our labor service and project management contractor model, we feel we can offer the greatest overall return on your investment. We offer more than the technology and the talent to bring it all together, we offer process with a CRBM Platform to guarantee success.

I look forward to your comments and discussion on this topic.

CN

• Read More »

Info@hand is the "Business Portal" and central application in our CRBM Platform. Depending on your perspective or roles played in your business processes, you will find a benefit and perhaps many that apply to you. If you are a manager or book keeper there are several features that can help you track assets, inventory and help yougather solid business intelligence. If you are a production manager or talent resource there are many tools for managing project and improving efficiency or collaboration of your team. If you are a system administrator there are many tools for managing roles, teams and other system wide configuration and customizations.

There are really 5 clear value propositions that make the CRBM platform a perfect choice for virtually any small to mid-sized business:

1.     Consolidated business management with reporting, automations, HR, Project Management with project profit loss tracking, Timesheet, and more.

2.     Seamless integration with the Joomla CMS for virtually unlimited expandability for front end customer portal, partner portal or social networking community.

3.     eCommerce synchronization for a ful transaction life cycle management and ERP inventory management capabilities with Sipping and Receiving

4.     One time licensing fee on premise model and low cost of entry

5.     Close integration and two way synchronizations with QuickBooks and Microsoft Outlook

Contact CNP integrations for a free CRBM Platform consulting session and FREE white paper on "Making Business Intelligence your Competitive Advantage"

This article will explore many of the features and capabilities of info@hand CRM. However for a full product feature review please contact us for a FREE 30 Day trial version and a one on one product demo. You can also visit www.learningcrm.com where you can find online training, documentation, product module reviews and a Live Demo. You can sign up here for a FREE 30 Day trial for your business any time.

Some of the key CRM capabilities of info@hand include:

• Salesforce automation - including lead capture, and the promotion of leads to Opportunities;
• Opportunity tracking with sales stage and percentage likelihood;
• Sales pipeline tracking, with graphical charts that offer drill-down from the bar or segment of the chart to the data that underlies it;
• Definition of sales teams and territories, to manage information sharing and track sales performance by territory;
• Sales forecasting, and comparison of forecasts to quotas and actuals, by team or by individual;
• Lead source analysis of sales and opportunities;
• Flexible reporting, to extract precisely the information you want to see;
• Corporate calendar management, for arranging calls and meetings; and
• Integrated Inbound and outbound Email, which is automatically added to account and contact history.

Email & Letter Mail Marketing Campaigns:

• Marketing campaigns may be conducted with email templates for automatically customized emails, management of prospect lists, and tracking of campaign click-through rates.
• A target list for an email campaign may be assembled from a mixture of prospects plus pre-existing contacts and leads. You may create a target list as the output of a report, facilitating the targeting of prospects or existing clients with specific characteristics. A special Quick Campaign feature makes it quick and easy to perform spur of the moment email campaigns.
• You can also import lists of prospects (in either Comma Separated Values (CSV) or Tab Separated Values (TSV) formats).
• A mail merge feature enables the execution of letter mail campaigns, and target lists may also be exported to MS Word for a variety of purposes.

Project & Resource Management:
info@hand tracks the performance of current projects, and organizes a history of all project-related documents, status reports, tasks and contacts. Utilization, and time booked to project tasks, are also tracked for resources assigned to the project.

Within info@hand, a project is modeled as:

• A main panel containing summary information about the project
• A financial information panel containing a summary of expected and actual costs and revenue for each month of the project
• A number of sub-panels linking in related information

Document Management:
info@hand enables the sharing of business documents - from HR claim forms and Marketing collateral to Engineering designs.

• Multiple revisions may be stored ensuring only approved documents are used.
• Documents in any format can be filed, and may be searched by title, description, file type, status, department, keywords and owner.
• Documents may be associated with Projects, Accounts, Contacts, Leads, Opportunities, or Service Cases.
• A project can have all of the project's documentation attached to it. An account, lead or contact can have all related documents attached. And supporting documents for a service case can be attached to it.

Inventory Management:

info@hand includes a full inventory management capability. Two key modules perform the bulk of inventory management - Shipping and Receiving. In addition, the Sales Orders and Purchase Orders modules, as well as the Invoices module, evolved to support the tracking of partially received Purchase Orders, and partially shipped Sales Orders or Invoices (depending on how your business operates).

Receiving:
The Receiving module lets users in shipping/receiving document the receipt of a shipment, list the items and quantities received, and link to the related Purchase Order (and Sales Order if any). It documents the inbound shipping provider, number of packages and weight, the supplier's packing slip number, and the date received.

The easiest way to create a received goods record is to locate your related Purchase Order, and click on the Receive It! button, Then just adjust the quantities and items received if they differ from the PO, and save. Partial quantities received are recorded on the PO, and if a PO has been completely received, it is marked Closed.

For businesses with multiple warehouses, each goods received record will be linked to the warehouse where the goods were received, and inventory is adjusted appropriately for that location.

Shipping:
The Shipping module lets users in shipping/receiving record the shipments they send out. As well, it links to the FedEx and UPS shipping and tracking web services to automate those activities when using these shipping providers. It documents the outbound shipping provider, number of packages and weight, the packing slip number (it can also produce PDFs of packing slips), and the date shipped.

The simplest way to create a packing slip is to locate the related Invoice, and click on the Ship It! button, Then just adjust the quantities and items shipped if they differ from the Invoice, and save. Partial quantities shipped are recorded on the Invoice and on the Sales Order if there is one. If an Invoice has been completely shipped, it is marked Shipped, and if a Sales Order has been completely shipped it is marked Closed.

For businesses with multiple warehouses, each packing slip will be linked to the warehouse from which the goods were shipped, and inventory is adjusted appropriately for that location.

Note: Serial numbers are tracked from receiving, through the Sales Order and Invoice and on to the Packing Slip. Additionally, Supported Products are linked to client accounts, and also track product serial numbers.

 

Contact CNP integrations for a free CRBM Platform consulting session and FREE white paper on "Making Business Intelligence your Competitive Advantage"

Corporate Calendar:
info@hand offers full group calendaring features:

• Set meeting time and duration by simply clicking and dragging your mouse.
• Check for schedule conflicts when planning calls and meetings.
• Send invitations to colleagues and customers.
• View the calendar by Day, Week, Month, or Year.
• View Calls, Meetings, Tasks that are due, Project Task Assignments & Company Events - for yourself, for the whole company, by department, or for specific employees.
• Check Resource and Meeting room bookings.
• Create recurring meetings.

Email Management:

info@hand lets you compose and send email (text or HTML format), plus receive email from one or more accounts per user.

• Create custom email folders to hold your mail for filing.
• The system automatically links all mail to Contact and (optionally) Account history.
• info@hand can also organize and perform outbound email marketing campaigns
• Email addresses are auto-completed if you just type in a few letters of first or last name (see image of composing email).
• Full text email search finds information in email body, not just email subject.
• Each user specifies retention period for different types of email, reducing clutter of irrelevant emails.
• Email signatures are provided as a convenient time-saver.

Personalized News Pages:
An RSS News page delivers personalized daily news for each employee.
See the top 5 stories for each news feed you select - and click to open them in a separate window.
info@hand is supplied with hundreds of standard news feeds, and you can add your own quickly and easily.

Company Directory:
A photographic company directory displays telephone extension, department, email, mobile phone number, and SMS address for all employees.

A handy indicator LED shows which users are currently online.

Report Designer & Generator:
As businesses get larger and their data becomes more complex, a capable reporting system is a fundamental requirement.

Within info@hand the reports module shows a list of available reports. You may click on the name of a report to run that report, or to see the archived results of previous runs of that report. Each report listed shows its name, the principal module on which it reports, when it was last run, when it was last modified, and if it is set to run manually, interactively or automatically on a timed basis. Scheduled reports may be automatically emailed to a distribution list. Just imagine - your business tells you how it is doing without being asked!A number of predefined standard reports are included with the system, and new report designs may be easily developed and saved for repeated use in future. Try our online demo to see how easy it is to design your own reports.

Reports can include multiple sort keys, grouping, filters, and may relate data in multiple modules. Acrobat PDF documents may be created from any report, and report data may also be exported to several common file formats including CSV and HTML.

Reports may also generate charts of their data, and these charts may then be added to your Personal Dashboard.

Graphical Dashboard Charts:
The system provides graphical dashboards for Sales, Service, Financials, and Projects. As well, a Personal Dashboard allows you to assemble and re-order a list of your key charts, including charts created from your own custom reports. When the system is initially created, these dashboards include the following charts:

Sales Dashboard:

• Fiscal Year Booked Sales (Horizontal bar chart: Shows the 12 months of the current fiscal year, and the value of sales booked for each of those months.)
• Weighted & Gross Opportunities by Month (Horizontal bar chart: Shows, for the 12 month period starting last month, the gross and weighted (by probability) value of the opportunities for each month - the sales pipeline.)
• Pipeline by Sales Stage (Horizontal stacked bar chart: Shows the total value of potential sales at each stage of the sales pipeline.)
• All Opportunities by Lead Source by Outcome (Horizontal stacked bar chart: Shows a stacked bar of the total opportunities for each lead source. Each bar is made up of multi-colored segments which represent the outcome proportions for that lead source.)
• Pipeline by Month by Outcome (Vertical stacked bar chart: Each bar shows the total sales pipeline for each month. Each bar is made up of multi-colored segments which represent the outcome proportions for the pipeline in that month.)
• All Opportunities by Lead Source (Pie chart: Shows a simple pie visualization of the proportion of total sales opportunities for each lead source.)

 

Contact CNP integrations for a free CRBM Platform consulting session and FREE white paper on "Making Business Intelligence your Competitive Advantage"

Service Dashboard:

• Cases by Status by User (Horizontal stacked bar chart: Shows the breakdown of cases by status, for each user.)
• Cases by Priority by Month (Vertical stacked bar chart: Shows the breakdown of cases by priority, for each month.)
• Bugs by Status by User (Horizontal stacked bar chart: Shows the breakdown of software bugs by status, for each user.)
• Bugs by Priority by Month (Vertical stacked bar chart: Shows the breakdown of software bugs by priority, for each month.)

Financial Dashboard:

• Fiscal Year Invoiced Sales (Horizontal bar chart: Shows the 12 months of the current fiscal year, and the value of sales invoiced for each of those months.)
• Fiscal Year Booked Sales (Horizontal bar chart: Shows the 12 months of the current fiscal year, and the value of sales booked for each of those months.)
• Project Expected Revenue by Month (Vertical stacked bar chart: Shows the forecast income from Projects. The various colour bar segments are used to represent projects which have different status. The six months starting last month are represented.)

Projects Dashboard:

• Project Expected Revenue by Month (Vertical stacked bar chart: Shows the forecast income from Projects. The various color bar segments are used to represent projects which have different status. The six months starting last month are represented.)
• Each chart may be customized by clicking on the Edit button by the top right corner of the chart. This will bring up a small dialog area which permits you to specify parameters of the chart.
• A remarkably powerful feature of the Dashboard is that the charts allow for drilling down into the actual underlying data. This means that each distinctively colored area on every chart is actively linked to the set of opportunities it represents - simply click on an area to see those opportunities.

Info@Hand Outlook Sync

The info@hand plug-in for Microsoft Outlook is available free of charge for all info@hand users, and utilizes the info@hand web services SOAP interface to integrate CRM functionality into Outlook. No server components or modifications are needed to use the plug-in. The plug-in is simply installed and configured on each client PC or notebook that needs this capability, and enhances the Outlook client installed on that computer.

CNP Integrations is value added reseller (VAR) for the info@hand software solutions and supports a fully integrated CRBM Platform with Joomla CMS, Info@hand CRM and QuickBooks. We provide the value building consulting and technical expertise to help you deploy these systems and integrate the human and business dynamics with the technology for targeted results.

Contact CNP integrations for a free CRBM Platform consulting session and FREE white paper on "Making Business intelligence your Competitive Advantage"

Information here provided curtsey of the Long Reach Corporation and www.infoathand.com

 

 

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