 SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM's Sugar Suite easily adapts to any business environment and offers a more flexible, cost-effective alternative to proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers' security, integration and configuration needs.
SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar Suite, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar Suite is delighting customers of all sizes across a broad range of industries.
Open Source
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Sugar Open Source enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. Platform agnostic, Sugar Open Source is the least complex, most portable, and most cost-efficient customer relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment.
CRM is a mature and cost-effective endeavor, but traditional, proprietary applications are still expensive to buy or rent. It's not because it's costly to build great CRM applications, but because those who provide proprietary CRM are required to market and sell them. When you build a commercial grade CRM application based on the combined ideas and resources from CRM developers across the globe, you simply produce a better, more revolutionary product than any proprietary software or hosting company can think-up and build on its own. We believe the SugarCRM open source business model is far more efficient than the classic approach to building proprietary CRM software. We do not believe in the notion of hiding access to code in order to lock-in customers.
Since the open source project is such an effective marketing mechanism, open source companies can keep their sales and marketing costs low. Revenues are invested back into product development. Our prices are substantially lower than what CRM vendors charge today – the majority of your subscription costs goes back into product development, not into marketing and selling the solution. Download and install the freely distributed Sugar Open Source application. If it works for your company, we ask that you participate in the SugarCRM Community through forum discussions or code contributions. If you need the functionality in Sugar Professional or Sugar Enterprise, give us a call. We want you to become a customer once we have proven we have generated value for your company, not one minute sooner. Visit any of the links below to learn more about the SugarCRM open source project.
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| SugarCRM offers two commercial editions: Sugar Enterprise and Sugar Professional.
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Sales Management |
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Sugar Suite drives sales performance by allowing sales representative to track and share opportunities, manage and upsell into existing accounts, coordinate activities across teams, monitor pipeline stages through dashboards, work offline through our mobile solutions and collaborate through integration with Microsoft Outlook and other groupware applications.
Impact
- Share sales data across individuals and teams
- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Present effective presentations and proposals to customers
- Monitor quota progress and business performance
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Sugar Suite closes the loop between marketing activities and deal signings. Manage leads from multiple sources, build and track marketing campaigns, manage multiple email marketing offers, and ensure marketing and sales reps have to up-to-date information necessary to close the deal. With Sugar Suite, companies are more confident about how their marketing dollars are spent and how campaign activities drive the top-line.
Impact
- Close the gap between lead generation and deal closure
- Segment customers to target the right customer set with the right message
- Generate and monitor campaigns across all customer channels
- Understand which campaigns are effective through customizable reports and dashboards
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Acquiring new customers is much more expensive than selling to existing ones. With Sugar Suite customer support, companies have the confidence that customer cases will be handled quickly and effectively. Sugar Suite customer support centralizes customer service requests across channels to allow companies to diagnose bugs, assign and escalate customer issues to resolution. Better customer support with Sugar Suite drives repeat sales and lasting customer relationships.
Impact
- Centrally manage and share all customer service issues
- Understand frequency of incidents to improve product quality
- Measure the responsiveness of customer support
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Underlying marketing, sales and support activities, Sugar Suite collaboration provides capabilities to manage activities and projects, share documents, and integrate third-party information into Sugar Suite with content syndication. Sugar Suite collaboration streamlines common tasks and promotes more effective communication across the company.
Impact
- Manage schedules, calls, meetings and emails from a single location
- Create, assign and manage key projects and associated tasks
- Manage and share internal and customer-facing documents
- Integrate third-party information directly into Sugar Suite
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Sugar Suite Deployment Options |
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Why should software vendors decide where you manage your customer information?
At SugarCRM, we believe the role of software development is to build great software, not to impose false limitations on how you manage your data. With that in mind, SugarCRM offers flexible deployment options with an automated migration path: On-Demand, Appliance and On-Premise
In talking with customers of all sizes, we have found that deployment decisions are made based on two criteria. The first concerns how comfortable companies are with having another company manage their customer assets. The second deals with the amount of IT expertise that resides within a company.
| Sugar Network for Sugar Open Source |
| Connect. Educate. Support.
Sugar Network provides the product extensions, training and support to ensure success with Sugar Open Source. Sugar Network includes SugarCRM online training, SugarCRM Plug-Ins for Microsoft Outlook and Word, and access to the SugarCRM support team.
Sugar Network is available for $119 per user per year for Sugar Open Source customers and is already included with Sugar Professional and Enterprise editions.
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Connect
 Sugar Open Source is most effective when integrated with other productivity applications so users can reduce manual reentry of information and share important customer information.
Sugar Network delivers the integration your company needs through Sugar Plug-Ins for Microsoft Office. Subscribers receive one license to Sugar Plug-In for Microsoft Outlook, which allows users to manage Sugar data from within the familiar Outlook user interface.
Sugar Network includes one license to Sugar Plug-In for Microsoft Word, which merges SugarCRM data into the popular Microsoft Word format.
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| Educate
 CRM success depends on user education and adoption. Beginning in Summer 2006, Sugar Network subscribers will have access to Sugar University, SugarCRM’s online training environment. Sugar University, which will debut in the summer of 2006, offers a single location for end-user and administrative training on SugarCRM.
| Training Courses |
| CRM Overview |
Included |
| Getting Started with Sugar |
Included |
| Sales Management |
Included |
| Campaign Management |
Included |
| Customer Support |
Included |
| Lead Capture |
Included |
| Sugar Plug-Ins for Microsoft Office |
Included |
| Data Migration |
Included |
| Admin Series: Installation & Configuration |
Included |
| Admin Series: Sugar Studio |
Included |
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| Support
 Sugar Network provides assurance that your company will be supported if problems arise. Subscribers receive one support case per year which provides access to the SugarCRM Support team.
Sugar Network provides complete access to SugarCRM's technical support from within Sugar Open Source Administration. Subscribers also receive access to Sugar Open Source community forums, download manager, new documentation, product alerts, bug tracker, and FAQs.
| Support Packages |
| One support case per year |
Included |
| Email and online technical support |
Included |
| Online product FAQs and documentation |
Included |
| Community forums access |
Included |
| Download manager |
Included |
| Bug tracker access |
Included |
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| How to Buy
Sugar Network for Sugar Open Source is available for $119 per user per year  Buy Now
Sugar Network is already included with Sugar Professional and Enterprise editions.
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